The JetBlue Promise Program
Promise Program Overview
Program Details
- The person seeking to cancel the reservation for flight(s) or package(s) under the Program must:
- Involuntarily lose full time job and submit refund request within 30 days of job loss.
- Be at least 18 years old at the time of refund request.
- Be listed as a traveler on the reservation/itinerary/Getaways package for which a refund is sought; and
- Have personally paid for the travel for which a refund is sought.
- The Program applies only to un-flown flights that are U.S.-originating oneway or roundtrip, not code-share or interline travel.
- Request for a refund must be received by JetBlue via fax no less than 14 days prior to scheduled departure of outbound flight. The original documents must be mailed and received by JetBlue no later than the departure date of the outbound flight.
- Refund valid for up to seven (7) customers traveling on one reservation.
- Excludes corporate bookings and group bookings.
- Excludes the following forms of payment: Gift Cards, Service Credits, TrueBlue Award Travel, Travel Certificates.
How it works
- Download and print Eligibility Letter and Terms
- Complete all sections of the Eligibility Letter, sign and have it notarized.
- Fax and mail completed Eligibility Letter AND Terms to 801-365-2440, Attn: JetBlue Promise Program (minimum of 14 days prior to first date of travel.) Upon fax notification JetBlue will cancel your reservation. Please keep a copy for your records.
| Fax: |
801-365-2440 |
| Attn: |
JetBlue Promise Program |
| Mail: |
JetBlue Airways Corporation |
| |
PO Box 17435 |
| |
Salt Lake City, UT 84117 |
| |
Attn: JetBlue Promise Program |
- Please allow 24-48 hours for e-mail notification confirming receipt of fax.
- Please allow 30 days for processing of refund.
- Refund will be processed once original document is received and claim is validated
- If request for refund is not approved JetBlue will still cancel the flight(s), charge a $100 cancellation fee and place any remaining amount in a service credit, valid toward future air-only transportation on JetBlue for up to one year.
- General inquiries please email promise@jetblue.com and include your full name, contact information and reservation number.
Abbreviated Terms: Program may be terminated without notice at any time at sole discretion of JetBlue Airways. Program applies to newly-booked flights and Getaways package purchases made after 2/1/10 for un-flown U.S. originating flights. Does not apply to code-share or interline travel. To request refund, “Requestor” or “You” must: (1) involuntarily lose full-time job on or after 2/17/10; (2) be aged 18 or older as of 2/17/10; and (3) be a traveler on and have personally paid for reservation/itinerary for which refund is sought. Requestor must agree to, complete, sign, notarize and return full Program Terms and the original Eligibility Letter to JetBlue via (1) facsimile AND (2) via certified mail, return receipt requested. Fax must be received NO LATER THAN 14 DAYS PRIOR TO SCHEDULED DEPARTURE OF OUTBOUND FLIGHT. For packages that include travel or hotel stay on periods during Thanksgiving, Winter holidays and Spring holidays (specific dates to be determined yearly) request for a refund must be received by fax NO LATER THAN 60 DAYS PRIOR TO SCHEDULED DEPARTURE OF OUTBOUND FLIGHT. The original Eligibility Letter sent via certified mail must be received no later than the departure date of the outbound flight. Failure to do so will make Requestor ineligible for the Program. NOTE: JETBLUE WILL IMMEDIATELY CANCEL FLIGHTS FOR WHICH REQUESTOR SEEKS REFUND UPON RECEIPT OF FACSIMILE REGARDLESS OF WHETHER REQUESTOR IS ELIGIBLE FOR PROGRAM. JetBlue will then evaluate request for eligibility and, subject to JetBlue’s confirmation that Requestor is eligible and has satisfied the requirements of this Program, JetBlue will process request for refund within approximately 30 days of receipt by JetBlue of Eligibility Letter. Refunds will be returned in Requestor’s original form of payment. Refund will include base fare, taxes and fees. Getaways package refund will also include hotel stay, taxes and fees. Booking fees not refundable. Refund applies for up to nine customers (including Requestor) per eligible reservation. If JetBlue determines request is ineligible, JetBlue will not reinstate the flight/package but will charge the $100 cancel fee and place any remaining amount in a JetBlue Credit valid for use toward a future JetBlue flight/package for up to one year. Additional terms and restrictions apply. See full Fare Program Terms for details on flight refunds and see full Getaways Program Terms for details on vacation package refunds.
